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The Tipping Scale: Customer Gratuity and Quality of Service
Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.
Published in Blog posts
The Courage to Actively Care by E. Scott Geller and Bob Veazie
The story of “The Courage to Actively Care” follows Joanne Cruse, the Safety Director at a large company. Joanne had implemented the strategies of behavior-based safety (BBS) to create a safer work environment for all employees at her company.
Published in Blog posts
Shame in American Culture: The Good, the Bad, and the Really Ugly
Shame is a complex experience with powerful and often deeply uncomfortable emotional effects. It is a relational event, arising from a person’s concern about public judgment or disapproval of behaviors that violate that person’s, or his/her culture’s, value system. This concern of public scrutiny can, and often does, lead to socially beneficial outcomes.
Published in Blog posts