Tuesday, 23 June 2020
3 Steps to protect your team during pandemics Lessons from Lean Hospitals and OBM Guest Blogger: Michael McCarthy, author of Sustain Your Gains: The People Side of Lean-Six Sigma When pandemics strike, they spread quickly, as in the current COVID-19 crisis. Our goal is to respond quickly. Just as highway departments have Rapid Response
Tuesday, 16 June 2020
Guest blogger: Janis Allen, Performance Leadership Consulting A few days into the “home-isolation” policy during the Coronavirus outbreak of 2020, David, one of my colleagues at the Veterans History Museum of the Carolinas made a smart suggestion: “While the museum is closed and we have no events to promote or report about, why don’t we
Wednesday, 27 May 2020
Guest Blogger: Michael McCarthy, author of Sustain Your Gains: The People Side of Lean-Six Sigma Today I saw a post on LinkedIn about a team rising to meet a challenge. During this Covid-19 crisis, Italian hospitals have a shortage of respirators. A doctor “came out with an idea but didn’t know how to make it:
Wednesday, 20 May 2020
Guest blogger: Janis Allen, Performance Leadership Consulting In severe pain, a woman was taken to a hospital emergency room on Christmas day. She was told by the charge nurse that medicine could not be prescribed until she was admitted into a regular hospital room. It was flu season, and no beds were available. A family
Tuesday, 24 September 2019
Effectively planning and leading meetings are beneficial for the success of employees and the company alike. Research has shown that productive meetings can have a significant return on investment for a company; however, few have received instruction on how best to plan or lead meetings.
Friday, 06 September 2019
What does it mean to be a boss? When you hear the word “boss” do you picture your favorite boss or perhaps one you were not particularly fond of? Or do you picture some other dramatic version of a boss?
Thursday, 11 July 2019
How do I get into Organizational Behavior Management (OBM)? This is a common question of behavior analysts when first introduced to the application of behavioral science in the workplace.
Friday, 15 February 2019
Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.
Wednesday, 16 January 2019
Recent research has demonstrated improved customer service doesn’t necessarily lead to better tipping. What are top-ranked restaurants doing about it?
Thursday, 10 August 2017
By describing our expectations objectively, and selecting meaningful indicators, we can make informed decisions about how to improve BOTH health and productivity in the workplace.