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Rapid Habit Formation

3 Steps to protect your team during pandemics Lessons from Lean Hospitals and OBM   Guest Blogger: Michael McCarthy, author of Sustain Your Gains: The People Side of Lean-Six Sigma When pandemics strike, they spread quickly, as in the current COVID-19 crisis.   Our goal is to respond quickly.  Just as highway departments have Rapid Response
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Guest blogger: Janis Allen, Performance Leadership Consulting A few days into the “home-isolation” policy during the Coronavirus outbreak of 2020, David, one of my colleagues at the Veterans History Museum of the Carolinas made a smart suggestion: “While the museum is closed and we have no events to promote or report about, why don’t we

Staff Training That Clicks

Repeatedly pairing the bell and food, however, brings about drooling. This is known as classical or respondent conditioning (Pavlovian conditioning).
Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.
By describing our expectations objectively, and selecting meaningful indicators, we can make informed decisions about how to improve BOTH health and productivity in the workplace.