Staff Training That Clicks

Repeatedly pairing the bell and food, however, brings about drooling. This is known as classical or respondent conditioning (Pavlovian conditioning).
Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.
By describing our expectations objectively, and selecting meaningful indicators, we can make informed decisions about how to improve BOTH health and productivity in the workplace.