For three decades Michael McCarthy has assisted organizations to achieve measurable improvements. In addition, he integrates the quality and efficiency tools of process improvement. Mike adds his expertise to sustaining the “people” side to the popular Lean/Six Sigma Process used extensively in manufacturing, health care, and, increasingly, service organizations.
Michael coauthored the book You Made My Day: Creating Co-worker Recognition & Relationships. In 2011, his book Sustain Your Gains: The People Side of Lean/SixSigma was released.