Customer Service Frequently Asked Questions. 

Q: How do I access my e-learning course after registering?

A: If it's your first course registration to an ABA Tech Academy course, you will receive a welcome email with login instructions. If you are a returning student, please log in to ABA Tech Academy and the course will appear in your dashboard. 

Please contact our help desk if you're experiencing any technical issues.

Q: What is the status of my order?

A: An order confirmation with your order number and receipt will be sent to your email from If you did not receive an email, please contact us.

Q: When will my order arrive?

A: A shipping confirmation with the order tracking number will be sent to your email from If you do not receive the shipment confirmation, please contact us.

*Note: Handbooks, workbooks and planners take 3-5 business days to print before shipping.

Q: Can I cancel or change my order once it has been placed?

A: Please refer to our Refund Policy for qualifying items. Print-On-Demand (POD) items do not qualify. POD items are printed as ordered and we do not carry inventory.

Q: My order is missing an item.

A: Please contact us with a picture of your complete order, packing slip, and order number.

Q: My order shows delivered, and I have not received it.

A: Please file a claim with the carrier associated with the shipment tracking information provided from

Q: Can I call in an order over the phone?

A: We do not accept orders via phone; orders can only be placed by checking out with a credit card via our online store.

Q: I have a charge on my credit card, but I didn't receive my order.

A: Navigating away from your browser before the transaction has been confirmed can result in a charge without the order being fully processed. Please contact us if there is a charge and no order confirmation was received from

Q: Do you accept purchase orders?

A: We currently process purchase orders for qualifying e-learning products. We also offer group and customizable options. Please contact us for more information.

Q: Can I register for a course if I live outside of the USA and Canada?

A: Currently, our website is only able to offer our courses to students in the United States and Canada. 

International registrations can only be processed as a business-to-business (B2B) transaction. Your employer will submit a purchase order (PO), and ABA Tech will invoice your employer, who will be responsible for making the payment. More information can be found here.

Q: How do I apply a tax exemption to my account?

A: Please contact us with your tax exemption certificate and the email address associated with your store account. We will process a tax exemption within 5 business days of the request.