Performance Journey
Concepts & Tools For Change
The performance journey methodology is built on a foundation of best practices in process improvement, change management, and human-centered design—filtered through the lens of behavioral science—to address common failure points. This course is for leaders and teams working in clinical environments who want to systematically improve organizational performance in meaningful ways.
Performance Journey introduces concepts and tools you’ll need to gather diverse perspectives, build buy-in, and collaborate to create sustained performance improvement.
Compass to align performance with meaningful organizational results and help performers see where they're going.
Gear to fully equip performers with an environment that supports their new behavior.
Map to guide performers on the journey as they realize the why, what, how, and wow of changing their behavior.
Program Format
Approximately 10-12 hours of interactive self-paced training, including:
Performance journey concepts, tools, methods, and resources.
Examples and exercises from a range of business opportunities.
Practice collaborating on a full performance journey scenario with ACME Behavioral Services.
Live coaching to support hands-on practice as your team completes the training program.
Optional project coaching support:
Targeted feedback and advising as your team completes their first performance-journey project.
Learning Objectives
Describe the outcomes and phases of a successful performance journey.
Describe and apply the 3 key principles that provide the foundation for the performance journey methodology.
Identify organizational results, work products, behavior, and behavior shapers.
Use performance journey tools and methods to create a compass, gear, and map.
Monitor and manage solution delivery to meet performers’ why, what, how, and wow behavior change needs.
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