The Exceptional Supervisor Certificate

Teaching core leadership competencies for navigating the common challenges faced by leaders in the workplace today.

Course Learning Objectives

The Exceptional Supervisor Certificate (ESC) teaches individuals some core competencies needed for navigating the common challenges people often face as leaders in their workplace today. The competencies include communication, delegation, analyzing and improving performance problems, engaging employees, self and time management, project management, managing generational and employee differences, managing change, and decision-making. This certificate program also teaches individuals some foundational concepts from behavioral science, and techniques for applying them to these common challenges in the workplace, all derived from the field of Organizational Behavior Management (OBM). Behavioral science has also been applied to the instructional design of this certificate program to enhance student learning outcomes and behavior change. For example, students will be guided to use a tool at the end of each course that helps them set specific goals and plan how they will apply and evaluate their performance of the skills they’re learning.

  • List core competencies that will help you be an exceptional supervisor.
  • Identify the competencies and the corresponding ESC courses that are of the highest priority for you.
  • Describe the behavioral science concepts that will be applied to the content in the remaining ESC courses.
  • Analyze the impact of communication on performance in the workplace.
  • Evaluate examples of performance feedback by using a feedback checklist.
  • Assess the application of interpersonal skills linked to purposeful communication in the workplace.
  • Assess workplace variables that allow you to identify opportunities for delegation.
  • Use purposeful communication skills to delegate work in a meaningful way.
  • Apply delegation and behavioral science tools to prepare for delegation performance monitoring.
  • Analyze the power of different consequences from the performer’s point of view.
  • Diagnose a performance problem using the Performance Diagnostic Checklist (PDC) (Austin, 2000).
  • Use the results of the PDC to select solutions and create a Performance Engagement Plan.
  • Set a Time Management SMART goal and sub-goals.
  • Plan antecedents that you can implement to manage your time better.
  • Plan consequences that you can implement to manage your time better.
  • Identify the fundamentals of projects and project management.
  • Associate the five phases of project management with their respective tools.
  • Identify the strategies for avoiding project pitfalls.
  • Identify the current state in the workplace regarding the generations and their different values.
  • Describe the variables that cause generational differences – events, people, and workplace preferences.
  • Assess employee preferences to more strategically deliver positive reinforcement and bridge the generational divide.
  • Identify strategies for managing generational differences in the workplace.
  • Assess factors that help you determine whether you have a business case for the professional development of your employees.
  • Identify the components of a business case for professional development.
  • Describe ways to plan for the professional development of your employees.
  • Describe the concepts from behavioral science that apply to mentoring employees throughout their professional development process.
  • Compare the different types of change and approaches to change management.
  • Practice using key tools and techniques to manage your own and others’ reactions to change.
  • Apply the ABC model of behavior to sustain the outcomes of a change.
  • Describe how decision-making is a skill
  • Identify some decision-making fallacies that can occur in the workplace
  • Apply techniques that will help you evaluate and continuously improve your decision-making skills

Important Information About Module 1:

Module 1 is unique from the other nine modules because it is divided into two sections.

  • Competency Needs Assessment. The first section of Module 1 will include an introduction to the entire certificate course. In this section, you will be prompted to complete a Competency Needs Assessment to score your performance on the nine competencies that will be covered in the following nine modules. You will also learn about the 90-Day Shaping Plan, which is a tool you will use to set goals for yourself at the end of Modules 2-10.
  • Key Behavioral Science Concepts. The second section of Module 1 covers some key behavioral science concepts that will be applied to competencies in the remaining nine modules. These concepts are each split up into their own video. They were split up this way to allow you to easily access them again, in case you need a refresher on that concept when you hear it being applied to a competency in Modules 2-10. For example, in Module 5, “Managing Time so it Doesn’t Manage You,” you will learn how the concept of “shaping” is applied to the competency of time management. If you find yourself needing a refresher of the concept of shaping, you can re-watch the Influencing video in Module 1, which covers the concept of shaping.

Important Information About Modules 2 - 10:

The other nine modules (Modules 2-10) will be split up into three sections. You will be prompted to download two things at the beginning of these modules:

  • A worksheet. You will use this to fill in your responses to questions/activities that pop up in the videos in that module.
  • A 90-Day Shaping Plan. You will use this to fill in at least one goal for yourself related to something that was covered in that module. You will learn about this tool in Module 1.

Time: 7 hours, 16 minutes
Credits: 7.5 type-2 BACB CEs
Special Pricing: $199

Behavior Analysts who take our 21st Century Supervision Course series (a completely separate course) will receive a 50% discount to use on the Exceptional Supervisor Certificate program.


Allison King, PhD, BCBA

Kelly Therrien, MS, BCBA

Shauna Costello, MA, BCBA

Free Competency Needs Assessment

Questions about the course content?