Teaching Employees How to Receive Feedback

To show you are listening

  • Take Notes
  • Maintain eye contact
  • Ask clarifying follow up questions
  • Paraphrase
  • Speak in a friendly tone
  • Face the speaker, sit upright, and keep an open posture

To show you'll commit to change

  • Follow-up (solicit feedback, show a permanent product, etc)
  • Nod and agree to acknowledge mistakes
  • Don’t try to explain or make excuses
  • Apologize where appropriate
  • Say what you will do in the future
teach employees how to receive feedback