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Teaching Employees How to Receive Feedback
To show you are listening
- Take Notes
- Maintain eye contact
- Ask clarifying follow up questions
- Paraphrase
- Speak in a friendly tone
- Face the speaker, sit upright, and keep an open posture
To show you'll commit to change
- Follow-up (solicit feedback, show a permanent product, etc)
- Nod and agree to acknowledge mistakes
- Don’t try to explain or make excuses
- Apologize where appropriate
- Say what you will do in the future
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