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The Tipping Scale: Customer Gratuity and Quality of Service
Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.
Published in Blog posts
The Feedback Sandwich
Many leaders report using the “feedbacksandwich” method to deliver feedback, and some employees even claim to enjoy receiving it, but what effect does this method have on employee performance? This post will highlight some of the most recent evidence on methods of feedback, and why you may want to reconsider delivering that sandwich.
Published in Blog posts
Actively Caring for Our Country
What does it mean to Actively Care 4 People (AC4P), and how do we implement such rhetoric into our daily lives? Scott Geller’s 50 Lessons to Enrich Your Life not only highlights the foundation of the AC4P Movement but also walks you through ways to live an AC4P life.
Published in Blog posts
Building a Robust Safety Culture in Healthcare
In 2022, U.S. employers reported 2.3 million nonfatal injuries in private industry, up 4.5 percent from 2021, according to a Bureau of Labor Statistics report. Sectors that reported the most injuries include healthcare, transportation, and manufacturing.
Published in Blog posts