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The Courage to Actively Care by E. Scott Geller and Bob Veazie
The story of “The Courage to Actively Care” follows Joanne Cruse, the Safety Director at a large company. Joanne had implemented the strategies of behavior-based safety (BBS) to create a safer work environment for all employees at her company.
Published in Blog posts
The Tipping Scale: Customer Gratuity and Quality of Service
Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.
Published in Blog posts