From Boo-Hiss to Bravo
Behavior-Based Scorecards People Will Use and Like
AUTHOR: Janis Allen
EDITOR: Allison King
This on-demand print item takes 3-5 business days to print before shipping.
The typical performance appraisal is DDDD: Dreaded, Delayed, Done under Duress. Supervisors’ least favorite and most procrastinated task can be transformed into an ongoing source of feedback and positive reinforcement, spearheaded by the employee.
This book is a “how-to” that includes six steps to successfully implement the performance scorecard with practical don’ts and dos for coaching and giving positive reinforcement. This book is a field guide for both supervisors and employees.
You will put its practical examples to work for you the same day, and every day!
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1. “Bottom-up” Scorecards (xvi)
2. Promising to use the first 3 months as a “doesn’t count” trial with no negative consequences. (19)
3. Be excruciatingly specific so the person will know exactly what to do again. (77)
4. Performance measurement isn’t reserved for the end of the year or quarter but proudly tracked, posted, and achieved by the person most in control – the PERFORMER -the person whose performance is being measured. (xix)
5. We know the difference between reinforcement and gifts. Reinforcement is an action following a behavior intended to increase that behavior’s frequency and strength. Gifts are actions or items given non-contingently – just because we want to do something good for someone, with no connection to behavior. (71)
6. Ask the person if he would like to teach someone the skill you’ve reinforced? (81)
7. The principle goes for tangible items: coffee mugs, t-shirts, hats, gift certificates, etc. When such items are not PAIRED (given together) with specific, personal comments about the person’s behavior, they lose their reinforcement value. (67)
8. Use “positive gossip” (telling a 3rd person about an individual’s good performance). (82)
9. Benefits include — Discovering what not to measure, which often happens first when setting goals. This experience leads us to the correct measure. (19)
10. Useful phrases for coaching to create and score. These are very good. (57-58)
When you and your boss are tracking your performance monthly, there are no surprises. You get a chance to do better long before the end of the year. And your boss is helping you. What could be better?