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Performance Management (PM) is an approach to producing organizational results by improving the performance of employees throughout an organization. Performance involves all of the different behaviors that employees engage in. Behaviors that contribute to increases in sales, higher customer satisfaction, and higher quality products and services are the building blocks of business results. PM focuses on increasing these critical behaviors by systematically arranging the workplace to maximize productivity.

Part 6 of 7 The COVID-19 pandemic is forcing many businesses to make rapid changes. Organizational success heavily relies on how businesses are able to adapt their technology, marketing strategies, leadership roles, and products and services to meet changing market demands.