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Performance Management (PM) is an approach to producing organizational results by improving the performance of employees throughout an organization. Performance involves all of the different behaviors that employees engage in. Behaviors that contribute to increases in sales, higher customer satisfaction, and higher quality products and services are the building blocks of business results. PM focuses on increasing these critical behaviors by systematically arranging the workplace to maximize productivity.

This podcast episode describes the importance of teaching supervisees effective strategies for organization and time management. These strategies are described as critical stress management strategies as well as strategies for overall success in the workplace. Skills such as planning and running effective meetings, managing email/text/voicemail communications, schedule planning, and file management are all explored.

In Organizational Behavior Management (OBM), one specialty area of practice is leadership and culture development. Leadership can be defined as the behavior of managers, supervisors, and decision-makers who influence the behavior of employees. Culture is a pattern of behavior throughout the organization. Effective leadership produces a culture of reinforcement where leaders and employees bring out the best performance in each other.

Let's continue our exploration of the answer to this question - "What can I do with a degree in behavior analysis other than clinical work?". In a recent blog and infographic series, produced by Vince Bello & ABA Technologies, an exploration of the subfields and job titles of OBM were explored. Today we will be looking into the skills you would need to land a job in a Performance Management role. Remember: Don't judge a job by it's title!

Part 1 of 7

Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.

Leaders today often focus on fighting change, whether from competition, or uncontrollable forces. But often such change is inevitable, and as Buckminster Fuller’s quote tells us, those who avoid the fight and simply do things better often come out on top. To adapt to change in this way, and work to make the old obsolete, leaders must establish a company that fosters innovative and entrepreneurial behavior.

Part 4 of 7  

PM focuses on improving behavior AND results to ensure change in individual behavior leads to change in bottom-line metrics.

Employee feedback is critical for personal and business success. Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.

Performance problems plague organizations both big and small. Wherever humans work, performance is happening, and so too are problems. Though each company’s performance issues are unique, often a formulaic—read: cookie-cutter— approach is the chosen remedy.

The Exceptional Supervisor Certificate (ESC) teaches individuals some core competencies needed for navigating the common challenges people often face as leaders in their workplace today. The competencies include communication, delegation, analyzing and improving performance problems, engaging employees, self and time management, project management, managing generational and employee differences, managing change, and decision-making.

The Exceptional Supervisor Certificate (ESC) teaches individuals some core competencies needed for navigating the common challenges people often face as leaders in their workplace today. The competencies include communication, delegation, analyzing and improving performance problems, engaging employees, self and time management, project management, managing generational and employee differences, managing change, and decision-making.

The Exceptional Supervisor Certificate (ESC) teaches individuals some core competencies needed for navigating the common challenges people often face as leaders in their workplace today. The competencies include communication, delegation, analyzing and improving performance problems, engaging employees, self and time management, project management, managing generational and employee differences, managing change, and decision-making.

This is a common question of behavior analysts when first introduced to the application of behavioral science in the workplace. Stepping out of the clinic and into fixing organizations seems glamorous to some. But, “doing OBM” doesn’t necessarily mean consulting; in fact, where it’s most needed might be in one’s own organization. Kelly Therrien, a seasoned consultant, and behavior analyst says to start small and she offers a few suggestions.