Eight Foundational Skills for Process Improvement Team Leaders and Members

Interpersonal skills are analogous to lubrication for moving parts. The ‘part’ we want to move is behavior

Mike McCarthy

Abstract 

Michael McCarthy describes eight foundational interpersonal skills for team leaders and team members. Addresses interpersonal skills as analogous to lubrication for moving parts, with behavior as the focal part. Offers a purpose (intended outcome) for each skill, the context or situation in which to use the skill, how to use the skill, an example and nonexample of that skill and how to know if the skill worked as intended. 

Learning Objectives

What you’ll learn in the course and be able to do afterward 

1. Identify the purpose (intended outcome) of each skill 

2. Identify the context or situation in which it is appropriate to use each skill 

3. Describe how to use each skill 

4. Describe an example and nonexample of each skill in use 

5. Describe how to tell whether each skill worked as intended (success) 

Partnership

This course is delivered through Florida Tech. Clicking "Enroll Now" will take you to Florida Tech’s website where you can Add to Cart, Checkout, and complete the course. Come back to our website for podcasts, blogs, courses, and content.