Eight Foundational Skills for Process Improvement Team Leaders and Members
Michael McCarthy describes eight foundational interpersonal skills for team leaders and team members. Addresses interpersonal skills as analogous to lubrication for moving parts, with behavior as the focal part. Offers a purpose (intended outcome) for each skill, the context or situation in which to use the skill, how to use the skill, an example and nonexample of that skill and how to know if the skill worked as intended.
What you’ll learn in the course and be able to do afterward
Identify the purpose (intended outcome) of each skill
Identify the context or situation in which it is appropriate to use each skill
Describe how to use each skill
Describe an example and nonexample of each skill in use
Describe how to tell whether each skill worked as intended (success)
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