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The Tipping Scale: Customer Gratuity and Quality of Service
Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.
Published in Blog posts
Leadership & Culture in OBM
In Organizational Behavior Management (OBM), one specialty area of practice is leadership and culture development. Leadership can be defined as the behavior of managers, supervisors, and decision-makers who influence the behavior of employees. Culture is a pattern of behavior throughout the organization. Effective leadership produces a culture of reinforcement where leaders and employees bring out the best performance in each other.
Published in Blog posts
Giving Good Feedback: Is It That Simple?
Employee feedback is critical for personal and business success. Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.
Published in Blog posts
How to Train, Evaluate and Manage Staff
How many times have you felt the need for better assessing staff or being fairly assessed? Have your expectations always been clearly stated at first? Do leaders have all the right tools to do so? Organizational Behavior Management (OBM) might have some answers. Dr. Byron Wine describes the basis of OBM, its impact on our daily lives, and how to better understand and measure it.
$39.00
Mentor Leadership: Why Mentoring and Motivating Staff is Critical to Success
This course is a recorded webinar.
$55.00
Intro to OBM: Interview with Kelly Therrien
In clinical organizations, most Board Certified Behavior Analysts (BCBAs) work as program coordinators or clinical directors. Rather than working with clients “in-the-chair,” BCBAs supervise others doing the work. Developing programs and training staff might be old hat, but managing and engaging staff and families—long term—requires new skills.
Published in Blog posts
Staff Training That Clicks
Respondent ConditioningAuditory stimuli used for changing behavior dates back to the 189
Published in Blog posts
University Series 004 | Western Michigan University, Part 3
Join Operant Innovations for Part 3 of their interview with Western Michigan University. This week we will be speaking with Dr. Heather McGee about the Industrial/Organizational Behavior Management Program.
Published in Podcast
Essentials of Organizational Behavior Management
If you are taking this course, you probably are acting in a position where OBM is needed. Though you may think of a consultant, either internal or external, when you hear of OBM, it is an essential skill for those who are in charge of other behavior analysts like BCaBA’s and RBT’s. Learning OBM will aid in achieving results from your employees or team as well as being able to manage yourself better.
$170.00
Psychotropic Medication and Problem Behavior: How Behavior Analysts can Influence Their Clients’ Medication Management Process
Primary care physicians, psychiatrists, specialists . . . OH MY! Working within the field of clinical behavior analysis includes working with clients that could be seeing multiple professionals for a variety of reasons. It is not always included in training, but it is important that behavior analysts have an understanding of the types of treatments their clients could be given from other health care professionals.
$52.00
Holding Effective Meetings: Increase the Effectiveness of Your Meetings by Using Organizational Behavior Management Research and Tools
“Previously, we had a course called Holding Effective Supervision Meetings and that course was very specific to the BACB Standards and how to fit supervision into your meetings effectively, and that’s great, but that’s not the only reason we hold meetings.”
Shauna Costello, MA, BCBA
$13.00
OOPS! 13 Management Practices That Waste Time and Money
All organizational systems, processes, and procedures depend on behavior for successful execution.
Aubrey Daniels, PhD
$19.50
Introduction to Organizational Behavior Management: Behavior Analysis in a Business Setting
OBM seems to be such a mystery to many of us. In this Continuing Education course, Kelly Therrien demystifies OBM and recounts her experiences in the field. You’ll learn what OBM is, how it fits into behavior analysis, and you’ll even get practice using a couple of helpful tools within the field.
$13.00
Classroom Management Problems and Procedures for Solving Them
It’s not the size of the reinforcer that matters. It’s the precision with which it’s programmed that’s more relevant, the contingency of it.
Saul Axelrod, PhD
$39.00