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The Tipping Scale: Customer Gratuity and Quality of Service
Servers and wait staff deal with it all--heavy trays, plates with strangers’ food remains rude customers and neck-breathing management. A treasure trove of memes, Facebook posts, and popular articles chronicle the often grotesque conditions of serving strangers a meal and cleaning up after them. Many people (even some of our readers) likely waited tables in high school, college, or now as a career.
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Rapid Habit Formation
3 Steps to protect your team during pandemicsLessons from Lean Hospitals and OBMWhen pandemics strike, they spread quickly, as in the current COVID
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Kudos for One of the Home Team
… Judith Komaki, and Bill Abernathy—pretty stellar company! The award recognizes Darnell’s significant contributions to OBM over many years and in many roles. For almost 10 of those years, she was the Director of Children’s Services for a … reducing coercive control. While a Ph.D. student, she studied with faculty very interested in the then-developing field of OBM, among the first operant programs to offer a specialty in behavioral systems, influencing the rest of her career. Her … and child populations. Following a stint as assistant to WVU’s Provost for Academic Affairs, she jumped into the world of OBM consulting with Chicago-based Corporate Behavior Analysts, or COBA, as it was known in OBM circles. After a move to the …
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5 Practices for Entrepreneurial Management
To be truly effective, leaders must establish a company that fosters innovative and entrepreneurial behavior. Learn more about the top 5 practices for entrepreneurial management here!
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Mysterious Science
by Ellee Chin
Have you ever heard someone you know mention anything about behavior analysis or something along the lines of behavior management?
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5 Most Common Unethical Behavior in the Workplace
Have you ever seen unethical behavior? If you did, did you say something or wonder whether it was truly unethical? Learn more about unethical workplace behaviors here!
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Giving Good Feedback: Is It That Simple?
Employee feedback is critical for personal and business success. Research on feedback shows that intentional and consistent feedback greatly improves staff expertise, productivity, and outcomes. But, knowing that feedback is important and delivering it effectively are two different things.
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Why Choose ABA Online at Florida Tech?
Our Courses | We pay attention to scope and sequence and advances in both the science of behavior and eLearning. What to Look For | A higher than average pass rate would indicate that the program does a good job of preparing students to pass the certification exam the first time.
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Honk More—Wait More
The following article appeared recently in the New York Times. It describes how police in Mumbai, India, undertook an experiment to control the excessive blowing of car horns by drivers caught in what must be nightmarish traffic in that largest of Indian cities.
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8 Team Leader Skills that Inspire Innovative Life-Saving Solutions
What makes a great team leader that inspires others? Learn more about the top skills that team leaders should possess by reading here!
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Like a Boss
What does it mean to be a boss? When you hear the word “boss” do you picture your favorite boss or perhaps one you were not particularly fond of? Or do you picture some other dramatic version of a boss?
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Health and Productivity at Work: Are We Using the Right Metrics?
I recently read a trifold from a fitness company describing the benefits of productivity to office workers. The message was basically this: “If you are an employer reading this pamphlet, then you, the employer, should buy a membership for your employees with the US.” …suggesting that when unhealthy workers turn into healthy workers, you can expect an increase in productivity as well.
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The Office: The New Age Health Hazard and How Businesses Should Attack It
Employers have much responsibility when it comes to taking care of their employees. From setting up 401K’s, providing on-going training, to building a culture of excellence. While each is equally important, health programs are often missing. Our overall health fluctuates day-to-day, and if it is not taken care of, it will slowly deteriorate.
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The Feedback Sandwich
Many leaders report using the “feedbacksandwich” method to deliver feedback, and some employees even claim to enjoy receiving it, but what effect does this method have on employee performance? This post will highlight some of the most recent evidence on methods of feedback, and why you may want to reconsider delivering that sandwich.
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21st Century Supervision Skills for Behavior Analysts
We are pleased to offer an updated and improved 8-hour supervision course for behavior analysts based on the BACB’s newest Supervisor Training Curriculum Outline 2.0. The new outline goes into effect in November 2019. With a team of seven dynamite behavior analysts, the 21st Century Supervision Course Series presents a comprehensive account of tried-and-true tools for effectively supervising RBTs, BCaBAs, and BCBAs.
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